Workflow Automation
Connect your apps and eliminate manual tasks with Zapier, Make.com, and n8n, from triggers and filters to webhooks and multi-step scenarios.
AI Automation Specialist · Zapier · Make.com · n8n · HighLevel
9 years in customer support taught me where the busywork hides. Now I automate it.
I build AI agents and no-code workflows for customer support, CRM, and lead management so your team can focus on clients, not copy-pasting.
Available for projects01 / About
Support experience. Automation mindset.
I spent 9+ years in call center customer support for global brands like Asurion, Optus, and Home Depot Protection Plans. I handled 20–30 customers a day, worked inside Salesforce CRM, and saw firsthand how much time teams lose to repetitive tasks.
In 2026, I moved into AI automation so I could fix those problems instead of working around them. I've trained in Zapier, Make.com, n8n, HighLevel, and prompt engineering, and I've built hands-on projects for lead enrichment, reporting, appointment scheduling, and AI agents.
My support background means I understand your customers and your team's workflow, not just the tools. I document every build clearly so your team can understand and maintain it.
9+Years in Customer Support
12+Automation Projects Built
5Automation & AI Certifications
US · UK · AUClient Experience
02 / Services
Practical systems that remove repetitive work.
Automation built around the way your team already works.
AI Agents & Chatbots
AI appointment setters, candidate screeners, and RAG-based agents that answer accurately from your own documents.
CRM & Lead Automation
HighLevel pipelines, funnels, and booking automation, plus lead enrichment with Apollo and syncing across Google Sheets and Airtable.
Process Mapping & Documentation
I analyze your current workflow, find what can be automated, and deliver clear documentation your team can follow.
03 / How I Work
Clear from first call to handover.
01
Discovery Call
We talk through your process and pain points.
02
Map the Workflow
I map every step and identify what to automate.
03
Build & Test
I build the automation and test it with real scenarios.
04
Launch & Support
I hand over documentation and support you after launch.
04 / TOOLS
The right platform for the workflow.
Zapier
Make.com
n8n
HLHighLevel
Salesforce
OpenAI ChatGPT
Claude
Gemini
APApollo
Xero
Asana
Airtable
Notion
Google Workspace
05 / Experience
Built on nine years of customer-facing work.
AI Automation Specialist
Jul 2026 – PresentCompleted training in Zapier, Make.com, n8n, HighLevel CRM, and prompt engineering. Built 12+ hands-on automation projects, including AI agents, lead enrichment, reporting pipelines, and appointment scheduling.
Technical Support Expert, Asurion
Apr 2021 – Aug 2026Delivered technical support via chat, email, and phone for 20–30 customers daily. Managed account updates and coordinated technician appointments for Home Depot Protection Plan customers. Documented all interactions in Salesforce CRM and Service Bench with strong SLA compliance. Worked fully remote for 4 years.
Customer Support Specialist, Concentrix (Optus Account)
Apr 2017 – Mar 2021Handled technical, billing, and account inquiries under strict compliance requirements while maintaining accurate CRM records.
Customer Service Representative, TeleTech Philippines
Nov 2016 – Feb 2017Handled account inquiries, order processing, and data entry.
Certifications
No-Code Automation with Zapier (Tara AI Community, Jul 2026)No-Code Automation with Make.com (Tara AI Community, Jul 2026)AI Automation with n8n (Technical Virtual Assistants PH, Sep 2026)HighLevel CRM Full Training (Tara AI Community, Sep 2026)Prompt Engineering Full Training (Tara AI Community, Sep 2026)
06 / Portfolio
Automation projects, built end to end.
AI Content Repurposing
Multi-path automation that turns a single uploaded video into ready-to-publish content: AI transcription, blog post generation, and auto-publishing across Facebook, LinkedIn, and Instagram.
Asana CRM Lead Engagement Workflow
A 24-step, 5-path automation built around Asana task status changes (Ready to Start, No Response, Quoted, Approved, Paid & Closed) — sending follow-up emails, applying delays between touchpoints, and generating personalized welcome and recommendation emails at each stage.
Automated Lead Enrichment in Apollo
Enriches incoming leads with company data via Apollo, routes them by priority, then notifies the sales team on Slack, logs high-priority leads to Google Sheets, and drafts a personalized client email using AI.
Xero-to-Asana Reporting Pipeline
Triggered by completed Asana tasks, pulls Xero transaction data, routes it through two parallel paths, logs to Google Sheets, and uploads the compiled report back to Asana.
Gmail Attachment Auto-Sort
Watches incoming Gmail attachments, uses AI to analyze and rename each file, uploads it to the correct Google Drive folder, logs the activity, and sends an email notification when complete.
AI Agent for Facebook
Webhook-triggered AI agent that responds to Facebook messages using Google Gemini, with document retrieval and conversation memory for context-aware replies.
AI Job Scraper + Resume Optimizer
Slack-triggered agent that searches live job listings, filters for relevant roles, and uses AI to tailor resume content to match each job's requirements — then emails the updated draft and posts a summary to a Slack channel.
Automated YouTube Shorts and Facebook Reels Creator
Scheduled automation that generates AI video content from a content sheet, creates videos via API, then automatically publishes to both Facebook and YouTube — with built-in error handling and status polling.
AI Appointment Setter
Self-hosted AI voice agent that handles the full appointment lifecycle — checking calendar availability, booking, rescheduling, and canceling appointments — while logging every call outcome to Airtable.
HR Job Posting & AI Candidate Evaluation
AI-powered recruitment pipeline: extracts and analyzes CVs submitted via form, uses an AI agent to evaluate candidates against job criteria, automatically books qualified applicants for interviews on Google Calendar, sends personalized emails at each stage, and tracks everything in Airtable.
RAG-Based AI Agent
Retrieval-Augmented Generation agent connected to Google Drive and a vector database — automatically syncs documents (create, update, delete) and answers questions using only verified source content to reduce AI hallucination.
HVAC Lead System: Website, Funnel & Missed Call Text-Back
Demo build: a complete HighLevel setup for an HVAC & plumbing business, with a free-estimate funnel, services website, missed-call text-back, and warranty claim automation with auto-replies and team alerts.
07 / Testimonials
What my former teams say.
1 / 3
Ruby Ann was recognized as Hero of the Month in September 2023 for consistently standing out in our department. She's approachable, focused, and always meets her targets — the kind of teammate you can rely on.
Chiz CorderoCall Center Supervisor, Asurion
08 / Contact
Let's automate your busywork.
Tell me which tasks are slowing your team down. I’ll help map a clearer, more efficient way forward.
Emailruby.bengaora@gmail.com Book a CallChoose a time that works LinkedInRuby Ann Bengaora UpworkView freelancer profile OnlineJobs.phView jobseeker profile
LocationCavite, Philippines · Available for US, UK & AU clients